Get in touch with us if you would like more information or have a question.

General enquiries

Email: info@pikeriverrecovery.govt.nz

Phone: +64 3 966 9210

Write: PO Box 414, Greymouth 7840

Fax: +64 3 966 9230

Physical address: Unit 2, 36-46 Tainui Street, Greymouth 7805

After hours: 

  • Pike River Mine, call 027 247 9019
  • Greymouth Agency office, call 021 875 079

The Agency will be closed from the end of the day on Friday 21 December 2018 and will reopen on Monday 7 January 2019.

Media enquiries

For media queries please call our media line on 021 872 810 or email our media desk.  If you have an urgent media query after hours, ring 03 789 6522.

Official Information Act requests

Sources of information

Before requesting official information (Official Information Act 1982(external link)) from Te Kāhui Whakamana Rua Tekau mā Iwa — Pike River Recovery Agency, we encourage you to check our sources of information below as you may find the information you need is already publicly available.

Note:  The Agency will be closed from the end of the day on Friday 21 December 2018 and will reopen on Monday 7 January 2019.

How to make a request

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

Email oia@pikeriverrecovery.govt.nz or post your request to PO Box 414, Greymouth 7840.

How long will it take?

We will acknowledge your request as soon as practical and respond no later than 20 working days after we receive it. For large requests or those requiring consultation, the Official Information Act allows for a time limit extension. If so, we will let you know and give you a specific due date.

Withholding information

We may withhold information for specific reasons. If this occurs, we will explain the reasons why. For more information please refer to sections 6, 9 and 18 of the Official Information Act(external link).

Complaints

If you are unhappy with our response, contact us in the first instance. You have the right to seek a review of the response by the Ombudsman(external link).